Communication – JSS3 Business Studies Lesson Note (First Term)

Communication may be defined as a means of sending and receiving information from one person to another or from one place to another. It connects buyers and sellers and also aids trade in commerce.

Role of communication

1. Communication provides a quick means of sending and receiving information

2. It enhances the spreading of information about the market

3. It facilitates the settlement of business debt

4. Free flow of information through communication leads to an increase in productivity

5. It serves as a tool for transacting business in international trade

Types of communication

i.                     Oral communication

ii.                   written communication

1. ORAL COMMUNICATION – is communication by speech. It includes face-to-face conversations, phone calls, lectures, interviews, meetings, etc

2. WRITTEN COMMUNICATION – involves writing e.g. letters, telexes, memos, reports, e-mails, etc.

Means of communication

In the olden days, communication was carried out traditionally with the use of talking drums, town criers, metal gongs, palm fronds, gun blasts, smoke, bells, etc.

The modern means of communication are:

i.                     Post office (NIPOST)

ii.                   Telephone

iii.                 World Wide Web (www)

iv.                 Courier services

v.                   Satellite

vi.                 Nitel

vii.                Newspaper

viii.              Computer services

ix.                  Fax machine

x.                   Radio 

Exercise: (i) What is a registered mail?

(ii) Which postal services can be used to ensure that written communication is received (a) quickly (b) safely

(iii) What is www.com?