Consumer Rights And Responsibilities JSS2 Civic Education Lesson Note

 CONSUMER RIGHTS AND RESPONSIBILITIES 

1. The Right to Safety: This right refers to any product, other than an automobile, that may cause bodily harm to the consumer when used as it was intended to be used. This right gained further attention in 1972, when the US government formed the Consumer Product Safety Commission, which set up safety and performance standards for products, requiring them to be tested and carry warning labels if necessary. Conversely, the consumer’s responsibility here is to use the product safely, follow all directions, and be aware of any future warnings regarding the product. If you’re concerned about safety in the workplace, this course on safety training for supervisors will help get your work area ship shape.
2. The Right to Be Informed: Here, it is the company’s responsibility to provide accurate and truthful information so that the consumer can make intelligent and informed choices. This right covers all products, but its original aim was to eradicate misleading information in the areas of financing, advertising, labeling, and packaging. Some examples of the legislation passed as a result of this right include the Wholesome Meat Act, the Truth in Lending Act, and the Fair Packaging and Labeling Act. The responsibility of the consumer lies in their obligation to analyze this product information and to use it wisely.
3. The Right to Choose: Consumers not only have the right to a variety of options to choose from, but the environment in which the products and services are offered must be healthy, and conducive to fair competition. The government has promoted this environment by passing legislation regarding patent law, anti-trust, and price-cutting and gouging. The responsibility of the consumer is to simply make their choices carefully. If you’ve got a patent you’d like to protect, this course on how to write and file a patent will show you how to deal with patent protection yourself.
4. The Right to be Heard: Consumers have the right to express their complaints and concerns, resulting not only in safer goods and services but also in the creation of laws regarding this safety. There’s no official forum for these complaints to be heard, but state and federal attorney generals, as well as organizations like the Better Business Bureau, deal with these situations all of the time. It’s a consumer’s responsibility to express their concern when necessary.
5. The Right to Satisfy Basic Needs: People have a right to have access to basic fundamental needs, such as food, clothing, shelter, education, health care, sanitation, water, etc. Not only should consumers have access to these necessities, they should be responsible enough to consume these items sustainably, so that not only are they fulfilled, but others can have their needs met, as well.
6. The Right to Redress: If a consumer has lost money or otherwise felt cheated due to misrepresentation, shoddy products, or unsatisfactory services, they have the right to request money or other benefits to make up for their loss. The responsibility that lies with them is to seek appropriate compensation if a wrong is committed, to any wrongdoings are unacceptable.
7. The Right to Consumer Education: Consumers have the right to make the best-informed decision when making a purchase, and this information should be readily available, and easy to understand. They must remain properly informed as the nature of products evolves and information changes.
8. The Right to a Healthy Environment: Expanding out from consumer rights, and into basic human rights, people have the right to live and work in an environment that is healthy and non-threatening. This is not only for the people now, but also for future generations, and their responsibility is to make choices that minimize their environmental impact on the people of today and tomorrow.