CONSUMER RIGHT

Consumerism – The actions of individuals and government are responsible for consumer dissatisfaction in exchange relations. In other words, consumerism is a protest of consumers against unfair business practices and business injustices. Consumerism makes sure that businesses provide useful information and make sure that consumers get quality for their money.

Meaning of A Right – This is something that one is morally, legally, and socially allowed to do or have. Right are social, legal, and fundamental principles of what is allowed to people by a legal system.

Meaning of Consumer Right – Refers to a consumer’s right to satisfy to be informed to choose and to provide manufacturers with information concerning their product.

RIGHTS OF CONSUMER

• Safety and hygienic product 
• Right to be heard
• Right to choose
• Seeking redness
• Right to consumer education
• Right to a healthy environment
• Right to basic needs

RESPONSIBILITIES OF A CONSUMER

Rights and responsibilities are two sides of the same coin along with consumer rights, there are also consumer responsibilities. They are as follows:

• To provide adequate information to the seller
• To exercise caution in purchasing
• To file a complaint in case of genuine grievances 
• To be quality conscious
• To exercise his legal rights
• To be cautious against false and misleading advertisements
• To insist on cash memo or receipt
• Social concern
• Environmental awareness

 SHOPPING TIPS

Meaning of Needs and Wants

• Needs refer to things we cannot do without. There are things we need to satisfy our basic requirements such as food, shelter, and cloth.
• Wants are things we would like to have, goods and services that are necessary but we desire or wish to have them.

All business activities should be directed to satisfy the customer. Emphasis on the needs and wants of consumers keeps the business on the right track.

Needs are fundamental to human survival, wants are something additional that a human being desires after he has satisfied his needs

DIFFERENCES BETWEEN NEEDS AND WANTS

Meaning of Impulse buying: refers to buying things without planning to do so.

EFFECTS OF IMPULSE BUYING – it affects the family budget adversely. At last, the buyer often buys things that are not needed or stored more than needs.

MEANING OF AFTER-SALES SERVICE: this refers to any assistance a seller renders to a buyer after a service or goods has been sold, it is a means of ensuring that a buyer is satisfied with the product or service he/she purchases.

BENEFIT OF AFTER-SALES SERVICE

• It builds and sustains customer loyalty
•       free service during the guarantee period is the best selling point
•       Sales campaign will achieve remarkable success.
•       It builds up and maintains the seller’s goodwill.
•       Complaints and grievances regarding service will be promptly and efficiently dealt with by the seller.

WARRANTY –a written document made by a seller or company to a buyer of a product or service. It says that if the product or service does not function properly within a particular period, it would be replaced, or repaired or the money would be refunded.

A warranty is an assurance of the quality, service, and performance of the product.

 TYPES OF WARRANTY:

•       Warranty against the defects.
•       Express warranty.
•       Extended warranty.

Installation means setting up a system or machinery for use. Installation differs from company to company some companies, installation at no cost while some charge their customers.